With yearly servicing
Lifetime warranty. Everything covered.
Every part and every hour of labour, for as long as we service your system every year.
You’ll never pay for your system twice.
Keep it serviced with us every year. If a part fails, we replace it. The part, the labour and the callout are on us.
Warranty visitFilters For You- Replacement partCovered
- Labour, every hour of itCovered
- Callout and travelCovered
- Testing before we leaveCovered
Lifetime warrantyWith yearly servicing
5.0 on GoogleSydney homes like yours
Sydney basedInstalled and serviced by us
Licensed installNSW licence 461511C
Every part. Every hour of labour.
If it’s part of the system we supplied and installed, it’s covered for life, while we service it every year.
Covered for lifeRenewed at your yearly service
Tap a point to look closer.
- Housings, cabinet and manifoldThe body of the system, inside and out.
- Every valveIncluding the pressure limiting valve.
- The storage tankOn every system that has one.
- The filtered tap that comes with itThe tap supplied with your system.
- Pumps, tubing, fittings and sealsEvery connection we made.
- Every hour of labourTo fix or replace any of it, and the callout.
- Cartridges and membranesRenewed at your yearly service, as part of it.
One service a year keeps it alive.
We remind you before it’s due. You then have 30 days from the due date to get it done.
- Installed
- 1st service
- 2nd service
- 3rd service
- 4th service
- For lifeEvery year after
30 days’ grace on every due date
Tip top condition, every year.
- Every part checkedValves, tank, tap, fittings and water pressure.
- Fresh cartridgesAnd a new membrane when it’s due.
- Anything off, changed on the spotNo charge. If a part has to be ordered in, we come back and fit it.
- Booked and recordedWe remind you before it’s due and keep your service record.
Changing a worn part early helps stop it letting go on you.
“You’re paying a premium for servicing, so we offer a premium service.”
The fine print, in plain words.
Six conditions, and all of them are here. Open any one for the detail.
Read Section 6 of our termsWe service it every year.
Your yearly service keeps the cover in force.
Book your yearly service with us and keep it paid. We remind you before it’s due. Booking it in is up to you, and you have 30 days from the due date to get it done.
If a service is missed by more than 30 days, or you leave the plan, the warranty ends for good on that system. It can’t be restarted later, even if you come back to us for servicing.
Only we open it or work on it.
Anyone else working on it ends the warranty.
If anyone other than Filters For You opens, changes, services or repairs the system, including you, a handyman or another plumber, the whole warranty ends from that day.
If something doesn’t look right, call us first. That’s what we’re here for.
Damage from outside is a separate job.
It affects that one repair, not your cover.
A flood, storm, fire, frost, pests, a mains pressure surge, other trades or building works can damage anything in a home. That repair isn’t a warranty claim, so we quote it first and nothing is charged without your okay.
The rest of your cover carries on as normal.
It stays where we installed it.
Moving it? We move it for you.
The warranty is for the address we installed the system at. Renovating, or moving the sink? We relocate it for you and the cover carries on.
If it’s moved by someone else, or taken to a new home, the cover ends for that system. Call us before anything is disconnected.
It’s yours, at your home.
It doesn’t pass to a new owner.
The warranty is for the person named on the installation invoice, at that address. If you sell or rent out the home, a new owner or tenant can start their own servicing with us, and we look at the system fresh then.
We supplied it and we installed it.
Kits and systems bought elsewhere aren’t covered.
The lifetime warranty comes with the systems we supply and install. A DIY kit, or a system bought elsewhere that we fit, carries its own manufacturer’s warranty instead.
A few more things worth knowing
- Cartridges and membranes are renewed at your yearly service, as part of it. They aren’t a warranty claim.
- Scuffs or fading that don’t change how the system works aren’t a claim.
- Water problems coming from the home’s own pipes or the mains supply aren’t a claim.
- If we find a worn part and you’d rather we left it, damage that follows from leaving it isn’t covered.
- Mixer taps, including the three way mixer in a Deluxe package, come with their maker’s own tapware warranty. We confirm what applies with your quote.
- Pure Flow connects to your own kitchen mixer. That mixer stays yours and isn’t part of the cover.
- Pure Luxe smart electronics (the monitoring, sensors and display) are covered in full for 5 years from installation. After that, if they fail, we replace the whole system and do the labour free, and you contribute a fixed $600.
Your rights under the Australian Consumer Law come on top of all of this. Every word of the warranty is in Section 6 of our Terms and Conditions.
Something not right? Call us.
- Tell usCall 0430 546 749, email info@filtersforyou.com.au or write to us. A photo helps.
- We check your coverServiced with us, at the same address, and a covered part.
- We fix it, on usThe part, the labour and travel are on us. If it isn’t covered, we quote first, and nothing is charged without your okay.
A leak, or no water?We come out as soon as we can.
Anything elseA dripping tap, slow flow or a valve running water to drain. We fix it at your next yearly service, or on a visit we book with you. No cost either way.
Who gives this warranty
Filters For You, a trading name of Tapped Out Pty Ltd, ABN 81 672 101 674, NSW plumbing licence 461511C.
Portland Street, Croydon Park NSW 2133
0430 546 749 · info@filtersforyou.com.au
When a problem has to show up
Any time while your cover is in force, as set out in Section 6.13 of our terms.
What it costs you to claim
Only the cost of contacting us. We come to your system, so there’s nothing to send back. If we ever ask you to post a part to us, we pay for that too.
Your rights under Australian law
This warranty is extra. The benefits it gives you are in addition to your other rights and remedies under the law for the goods and services it relates to.
Required wording under the Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
to cancel your service contract with us; and
to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
The conditions on this page end our warranty only. Your consumer guarantees under the Australian Consumer Law carry on regardless, and nothing here or in our Terms and Conditions takes them away.
From homes we look after.
What our clients say about Filters For You on Google.
“Wow what difference! You can never go back to drinking normal tap water after having this system installed.”
“The setup is super neat and the tap looks beautiful. Our water tastes exceptionally clean and fresh.”
“Great job from Jean-Paul installing our 7 stage reverse osmosis. Very happy with the install.”
“Very pleased with Jean-Paul after installing our 5 stage reverse osmosis system. Our water tastes significantly better now.”
“Now that’s water! I don’t have to buy bottled water anymore. What a difference.”
“Jean-Paul installed our smart reverse osmosis system and did a wonderful job. Our water quality is absolutely great!”
“He arrived on time, worked neatly and made the whole process very simple. The water tastes much cleaner now.”
“Absolutely fantastic experience! Professional, extremely knowledgeable, friendly, and the whole process seamless.”
“From start to finish the interaction, communication and experience was positive, fast and comprehensive.”
“Extremely knowledgeable and professional service. An easy installation and complete satisfaction.”
“Fantastic home filters. Clean and easy to deal with. Highly recommend.”
“Great to deal with, quality work. Highly recommend.”
“Jean-Paul came for a free inspection and provided everything I needed to make the right decision.”
Request an installation date.
Choose your system and tell us where. We call to confirm your date and your price in writing.
Your systemYour request is with us. We call to confirm your installation date and your price in writing.
- Lifetime warranty, with yearly servicing
- 5.0 on Google
- Licensed install
Rather talk it through? Call 0430 546 749
Questions
Lifetime warranty, answered.
Straight answers. Every word of the warranty is in Section 6 of our Terms and Conditions.
Keep reading
What does the Filters For You lifetime warranty cover?
Everything in the system we supplied and installed, and every hour of labour to fix or replace it. That means the housings, cabinet and manifold, every valve, including the pressure limiting valve, the storage tank, the filtered tap that comes with it, and the pumps, tubing, fittings and seals. It stays in force while we service the system every year. Cartridges and membranes are renewed at that yearly service.
Is the pressure limiting valve covered?
Yes. Every valve is covered, including the pressure limiting valve, and so is the labour to change it.
Is the lifetime warranty really free?
Yes. For a covered part there’s no charge for the part, the labour, the callout or travel. What you pay for is your yearly service, which renews the cartridges and checks the whole system. That service is what keeps the warranty alive.
What happens if something goes wrong between services?
Call us. A leak, or no water at all, gets its own visit, and we come out as soon as we can. Anything else, like a dripping tap, slow flow or a valve running water to drain, we fix at your next yearly service or on a visit we book with you. Either way the part and the labour are covered, at no cost to you.
Is my mixer tap covered?
The filtered tap supplied with your system is covered for life. A mixer tap, including the three way mixer in a Deluxe package, comes with its maker’s own tapware warranty, and we confirm what applies with your quote. Pure Flow connects to your existing kitchen mixer, which stays yours and isn’t part of the cover.
What makes the warranty valid?
Three things. We supplied and installed the system. We service it every year, with 30 days’ grace from each due date. And it stays at the address we installed it at, with only us working on it.
What happens if I miss a service?
You have 30 days from each due date. Get the service done in that time and nothing changes. If it goes past 30 days, the warranty ends on that system. We remind you before it’s due.
What voids the lifetime warranty?
Missing a service by more than 30 days or leaving the plan, anyone other than us opening or working on the system, or the system being moved by someone else or taken to a new address. Damage from outside the system, like a flood or a pressure surge, affects only that repair, not your cover.
Can I get the warranty back after cancelling my plan?
No. Once it ends, it ends for good on that system, even if you rejoin or pay what was missed. You’re always welcome back for paid servicing, but the lifetime cover doesn’t restart. That’s what keeps it fair for everyone who stays serviced with us.
Does the warranty transfer if I sell my home?
No. It’s for the person named on the installation invoice, at that address. A new owner or tenant can start their own servicing with us, and we look at the system fresh then.
How do I make a claim?
Call 0430 546 749, email info@filtersforyou.com.au or write to us at Portland Street, Croydon Park NSW 2133. Tell us what’s happening, with a photo if you can. We check your cover, then come and fix it.
Where can I read the full terms?
Section 6 of our Terms and Conditions sets out every condition, exclusion and claim step, and your rights under the Australian Consumer Law.