Backed by professional servicing

The Lifetime Warranty on your water filter

If the sealed system ever fails we replace it and do all the labour, free, for life. Not just the install, the system itself. It stays in force because we come back and service it every year.

★★★★★ 5.0 Google Rating — 21 Verified Reviews
Sealed system covered for life 100% of the labour included Valves free for 2 years No contract, no lock-in
0430 546 749
5.0 Google Rating
21 verified reviews
Licensed & Insured
Lic. 461511C NSW
WaterMark & NSF Certified
Plumbing and water quality standards
Fixed Price Guaranteed
No upsells on the day
Lifetime Warranty
On the sealed system, labour included

"If the system itself ever fails — cracks, leaks, faults — we replace it and do all the labour, free, for life. The wear parts around it, we look after at your yearly service."

The value isn't a cheap part. It's the two hours of a licensed plumber — shutting off, draining, breaking it down and re-plumbing — that you never pay for. That's the promise with teeth.

What's covered

Three layers of cover, so nothing gets forgotten

Every system we install is protected on three levels — the body of the system for life, the valves for two years, and the everyday wear parts at a fair fixed price after that.

Lifetime · Free

The sealed system + all the labour

The housings, RO membrane housing, centre joiner and Quick Change manifold — the body of your system. If any of it fails through a fault or normal wear, we replace it and do the full plumbing job to swap it out, at no cost, for as long as you own the system and stay on your plan.

Covers: housings · RO housing · centre joiner · manifold & smart internals · 100% of the labour
2 Years · Free

The valves

The pressure limiting valve, check valve, shut-off valve, feedwater valve and filter tap are all covered free for the first two years, backed by our supplier's own manufacturer warranty. If one fails in that window, we replace it, no charge.

Covers: PLV · check valve · 4-way shut-off · feedwater valve · filter tap
Fixed low price

The everyday wear parts

After two years, valves and other wear parts are replaced at a fixed, published, low price — because we're already on-site for your service. No made-up-on-the-day numbers. A valve is $80 done, a tap $170, a storage tank $240. Fair, and no surprises.

No call-out fee when done during your annual service

A note on Pure Luxe smart electronics: the smart monitoring, sensors and display on the Pure Luxe are fully covered for the first 5 years. After that, if the electronics ever fail, we replace the entire system and do the install labour free — you simply pay 50% of a new system as a fixed $600 contribution. It keeps the smartest system in the range protected without an open-ended promise we couldn't honestly keep.

How it stays in force

Three simple things keep it valid

The lifetime warranty is a benefit of an ongoing relationship, not a sticker on a box. Keep these three true and you're covered for life.

1

We installed it

The system was bought and installed through Filters For You, not a retail kit we were asked to fit.

2

You stay on your service plan

We service it every 12 months. There's a 30-day grace period on each service, so a busy month is never a problem.

3

It stays put, and only we touch it

The system stays at its original address, and it's only ever opened or worked on by us.

✓

That's it

Do those three and the sealed system and its labour are yours, free, for the life of the system.

Straight answers

What's in, and what's honestly not

Covered

  • The sealed system body — housings, RO housing, joiner, manifold — for life
  • All the plumbing labour to replace a covered part
  • Valves, free, for the first 2 years
  • Wear parts after that, at a fixed low price
  • Genuine system-failure call-outs, always free, even standalone

Not covered

  • Filter cartridges — those are your yearly service, not a warranty item
  • Cosmetic scuffs or fading that don't affect function
  • Damage from floods, pests, building works or other trades
  • Any system opened or repaired by someone other than us
  • A system that's been moved, or a home that's changed hands
Common questions

Lifetime warranty, answered

Yes. If a covered sealed component fails, we replace the part and do all the labour at no cost, with no call-out fee for a genuine warranty claim. It's backed by your annual service plan — a separate paid service that covers your cartridge replacement and a full inspection each year.
You have a 30-day grace period from each service due date. Complete it within that window and your cover carries on unbroken. If a service is left longer than that, the warranty lapses — so we'll always remind you before it's due.
No — the lifetime warranty is personal to you at your installation address and doesn't transfer to a new owner or tenant. A new occupant can arrange their own service agreement with us.
No. Once the plan lapses, the lifetime warranty ends permanently on that system and can't be reinstated — that's what keeps it genuinely sustainable for every client who does stay on plan. You're always welcome back for paid servicing, but the lifetime cover doesn't restart.
The complete, binding warranty terms — every condition, exclusion and the claims process — are set out in Section 6 of our Terms & Conditions.
Your rights under Australian law

This warranty sits on top of your consumer rights

The Lifetime Warranty on this page is a warranty against defects that Filters For You gives you voluntarily. It is in addition to the rights and remedies you already have under the Australian Consumer Law and under any other law. It does not replace them, and it cannot take them away.

Required wording under the Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

to cancel your service contract with us; and

to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

The conditions on this page end our own warranty only. If the annual service plan lapses beyond the grace period, if the system is relocated, or if anyone other than Filters For You opens or repairs it, our Lifetime Warranty ends on that system. Your consumer guarantees under the Australian Consumer Law are not affected by any of that. They continue regardless, and nothing written here or in our Terms and Conditions can remove them.

Who gives this warranty

Filters For You
A trading name of Tapped Out Pty Ltd
ABN 81 672 101 674
Plumbing Licence 461511C

Portland Street, Croydon Park NSW 2133
Telephone 0430 546 749
Email info@filtersforyou.com.au

How to make a claim

Call us on 0430 546 749, email info@filtersforyou.com.au, or write to Filters For You, Portland Street, Croydon Park NSW 2133. Describe the fault and include photos where you can.

We confirm your cover, book a visit, and carry out the covered repair and all of the plumbing labour at no charge. If the fault is not covered, we quote it plainly first and nothing is charged without your approval.

When a defect has to appear

The sealed system: for the life of the system, while your cover stays in force.

Pure Luxe smart electronics: within 5 years of the installation date.

The valves: within 2 years of the installation date.

Parts replaced outside those periods are looked after at our published fixed prices, as a service rather than a warranty claim.

What it costs you to claim

For a genuine claim under this warranty, we bear the expense of assessing and attending it, including travel, the covered part and all of the plumbing labour.

We come to the system where it is installed, so there is nothing for you to send back and no freight for you to pay. You bear only the cost of contacting us. If we ever ask you to post a part to us, we bear that cost: send us the receipt with your claim and we reimburse it.

The full written terms

Every condition, exclusion and claim step is set out in Section 6 of our Terms and Conditions, and your rights under the Australian Consumer Law are covered in Sections 6.15, 6.16 and 9.

A Filter You Never Have to Worry About Again

Get a fixed-price quote from a licensed plumber, and a lifetime warranty that means what it says. Servicing Sydney within 50km of Croydon Park.

0430 546 749
Mon–Sat 7am–6pm · Sydney-wide · WaterMark and NSF certified parts
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