What to Do Before Calling, Immediate Steps
If your water filter is leaking, take these steps immediately before calling Jean-Paul:
- Turn off the cold water supply valve under your sink, this is a small quarter-turn valve on the cold water line going into your filter system.
- Place a towel or bucket under the filter unit to catch any residual dripping.
- Do not attempt to tighten fittings with the supply on, this can worsen the leak or damage connections further.
- Take a photo of the leak location if safe to do so, it helps Jean-Paul identify the fault before arriving and ensures he brings the right parts.
Once you've secured the leak, call Jean-Paul on 0430 546 749 for same-day or next-business-day attendance.
Repair Pricing, Transparent and Fair
Jean-Paul's water filter repair pricing is transparent and clearly communicated before any work begins:
- Service call: from $120, includes diagnosis and minor on-the-spot adjustments
- Parts: charged at cost plus installation, Jean-Paul will quote before proceeding with any parts
- No call-out fee within the Sydney metropolitan area
- Annual maintenance service: from $300/yr for FFY systems, cartridge replacement, system check and water quality test included
For most common repairs, replacing a fitting, O-ring, or single cartridge, the total cost typically falls under $200. See the full water filter cost guide for more detail.
Brands Jean-Paul Services
Jean-Paul repairs and services water filter systems of all brands, not just Filters For You products. If you have a system installed by another company, Jean-Paul can assess and repair it. Brands he regularly services include:
- Filtap, Filpure, AquaSafe, Clean and Clear Water
- Puretec, Zip, Billi, Aquapure
- Filter Systems Australia (FSA), High Performance Filtration (HPF)
- All generic under-sink and whole-house filter brands
When Repair Isn't Worth It, New System Options
Not every repair is worth the cost. Jean-Paul will give you an honest assessment of whether repairing your existing system makes economic sense:
- Systems under 5 years old: repair is almost always worthwhile
- Systems 5–10 years old: depends on the specific fault, Jean-Paul will advise honestly
- Systems over 10 years old: replacement is often more cost-effective, particularly if multiple components have failed
If a new system makes more sense, Filters For You supplies and installs a full range from $550 (Pure Essential twin-stage) to $1,520 (Pure Luxe smart RO). See the full RO system range. Jean-Paul will never push you toward an unnecessary replacement, his business is built on honest, transparent service.
Annual maintenance plans are available through Filters For You Service Plans, which include annual cartridge replacement, system check and water quality testing. Read the full water filter maintenance guide to understand recommended service intervals.