1 Who We Are
Filters For You is a Sydney-based water filtration system installation service operated by Tapped Out Pty Ltd (ABN 81 672 101 674). We supply and professionally install whole house water filtration systems, under-sink water filter systems, and reverse osmosis systems for Sydney homes.
We are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2 What We Collect
We may collect the following types of personal information:
- Name, email address, and phone number
- Property address and installation details
- Booking and scheduling information
- Payment information (processed via secure third-party payment processors, we do not store card details)
- Website usage data including IP address, browser type, device type, pages visited, and time on site
3 How We Collect It
We collect personal information through:
- Online enquiry and quote request forms on our website
- Booking and scheduling systems
- Phone calls and email correspondence
- Social media interactions (Instagram, Facebook, TikTok)
- Website visits via cookies and tracking technologies
We use cookies and tracking technologies including Meta Pixel (Facebook Pixel ID: 1519453236218387) and analytics tools such as Google Analytics. These tools help us understand how visitors use our website and allow us to run relevant advertising campaigns on Facebook, Instagram, and Google.
4 How We Use It
Your personal information is used to:
- Respond to enquiries and provide quotes
- Schedule and complete installations
- Process payments via secure third-party processors
- Send service reminders and follow-up communications
- Improve our website and customer experience
- Run targeted advertising campaigns on Meta (Facebook/Instagram) and Google
- Comply with our legal and regulatory obligations
We do not sell your personal information to third parties.
5 Advertising and Analytics
Our website uses the following tracking technologies:
- Meta Pixel (Facebook Pixel): Tracks website activity to enable us to measure the effectiveness of our Facebook and Instagram advertising, and to show relevant ads to people who have visited our site.
- Google Analytics: Collects anonymised data about website traffic and visitor behaviour to help us improve our website.
- Wix Analytics: Built-in analytics provided by our website platform.
These tools use cookies stored on your browser. You can control and delete cookies through your browser settings at any time. Opting out of cookies may limit some website functionality.
6 Messaging and Social Media Communications
Filters For You receives and responds to enquiries through Facebook Messenger and Instagram Direct Messages, alongside our website forms, phone and email. When you message us on these platforms, we receive and read the content of your messages so we can reply and help you.
Through these messages we may collect:
- The content of the messages you send us
- Your name and social media profile name
- Contact details you choose to share, such as your phone number or email address
- Enquiry details, such as which filtration system you are interested in, your suburb or postcode, and your property situation
We use this information to:
- Respond to your enquiry and answer your questions
- Provide quotes and pricing information
- Arrange and schedule installations
- Follow up with you about your enquiry
Message content and any details you share are handled under the same privacy protections set out in this policy. We do not sell your message data or contact details to third parties. Replies to your messages may be sent manually by our team or with the help of automated tools, and are always for the purpose of helping with your enquiry.
We keep message data for as long as needed to respond to your enquiry and provide our services, in line with our retention practices below. You can ask us to delete the messages and details we hold about you at any time by contacting us at info@filtersforyou.com.au. You can also delete the conversation from your own Facebook or Instagram inbox.
Our handling of messages received through Facebook and Instagram is carried out in line with Meta's Platform Terms and Developer Policies. The way Meta itself handles your data on its platforms is covered by Meta's own privacy policy.
7 Storage and Security
Your information is stored securely via our website platform (Wix), payment processors, and CRM platforms, which use encryption and industry-standard security measures to protect your data.
While we take all reasonable steps to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of data transmitted to our website.
8 Disclosure
We may share your personal information with:
- Payment processors to complete transactions
- IT and software service providers who assist in operating our business
- Installation contractors engaged to assist with service delivery
- Legal or regulatory authorities when required by law
We do not share your personal information with unrelated third parties for their own marketing purposes.
9 Access and Correction
You have the right to access and correct personal information we hold about you. To make a request, please contact us at the details below. We will respond within a reasonable timeframe.
10 Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to destroy or de-identify it.
11 Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised "last updated" date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
12 Contact Us
For any privacy-related questions, requests, or complaints, please contact us:
