1 Services
Filters For You (operated by Tapped Out Pty Ltd, ABN 81 672 101 674, Plumbing Licence 461511C) supplies and installs water filtration systems for residential and commercial properties within approximately 25km of Sydney CBD.
All installations are subject to a site suitability assessment. We reserve the right to decline work where site conditions make safe or compliant installation impractical.
2 Fixed Price Packages
Our published prices apply to standard installations only. Additional costs may apply for:
- Cabinetry modifications or carpentry work
- Additional plumbing runs beyond standard scope
- Electrical work required for system power
- Restricted or difficult access conditions
- Non-standard fittings, thread types, or connections
- Non-compliant existing plumbing that must be rectified before installation
Any variation to the fixed price will always be discussed and approved by you before any additional work is carried out. No surprises.
3 Site Suitability
The customer is responsible for ensuring:
- Adequate cabinet space or installation area is available
- Cabinet or mounting structure is in sound condition
- Reasonable access to plumbing connections is available
- Power supply is available where required (RO systems with UV or smart monitoring)
If an installation cannot proceed due to site conditions that were not disclosed at the time of booking, a call-out fee may apply. We will always contact you prior to booking to confirm suitability where possible.
4 Call-Out Fees
A call-out fee of $280 applies for inspection or quotation visits. This fee is waived in full if the installation proceeds on the same visit or is rescheduled and completed within a reasonable timeframe.
Cancellations within 24 hours of a confirmed booking may incur a cancellation fee to cover time and travel costs.
5 Payment
Full payment is required prior to or on completion of the installation. We accept bank transfer, card payment, and approved finance options where available.
Failure to pay may result in the pursuit of outstanding amounts through debt recovery processes, including any associated costs.
6 Lifetime Warranty
Filters For You provides a Lifetime Warranty on every part of every water filtration and reverse osmosis system we supply and install, including all of the labour to repair or replace it, backed by an annual professional service plan. This warranty is provided in addition to your rights under the Australian Consumer Law (see Section 9), and nothing in this warranty limits or excludes any guarantee or remedy that cannot lawfully be excluded. The full terms are set out below. A plain English overview is available on our Lifetime Warranty page.
This warranty is given by:
Filters For You, a trading name of Tapped Out Pty Ltd, ABN 81 672 101 674, Plumbing Licence 461511C
Portland Street, Croydon Park NSW 2133
Telephone 0430 546 749
In short: every part of your system is covered for life, and so is all of the labour. If a part fails or wears out, we repair or replace it at no charge, and at every annual service we check the whole system and replace any part that is worn or faulty. This stays in place while you remain on your annual service plan, the system was supplied and installed by us, and it hasn't been moved or worked on by anyone but us. Filter cartridges and membranes are replaced as part of your paid annual service, and the few exceptions are set out below.
6.1 Who this warranty covers. The warranty is issued to the original client named on the installation invoice, for one system, at the one property where we installed it. It is personal and non-transferable. It does not pass to a new owner or tenant if the property is sold or leased, and it does not follow the client to a new address. If you sell or vacate the property, the warranty ends for you at that address.
6.2 What makes the warranty valid. All of the following must be true for the Lifetime Warranty to apply and remain in force:
- The system was purchased as part of a Filters For You installation package and installed by us. Systems bought elsewhere and installed by us, and DIY self-install kits, are not covered by this Lifetime Warranty (see Section 6.11).
- The client is enrolled in and current on a Filters For You annual service plan, with a professional service completed by us every 12 months and plan fees paid and up to date.
- The system remains at its original installation address and has not been relocated (see Section 6.7).
- The system has not been opened, modified or worked on by anyone other than Filters For You (see Section 6.6).
6.3 Grace period for the annual service. Clients have 30 days from the scheduled service due date to complete their annual service. Complete it within that window and cover continues unbroken. If 30 days pass with no service completed, the client is treated as having left the plan and the Lifetime Warranty is voided from the original due date. We remind clients ahead of their due date, but booking and completing the service on time is the client's responsibility.
6.4 What is covered. Every part of the system that we supplied and installed is covered for as long as the client remains eligible under Sections 6.2 and 6.3. That includes:
- the housings, RO membrane housing, centre joiner, cabinet, manifold and smart internals;
- every valve, including the pressure limiting valve, inline check valve, shut-off valve, feedwater (inlet) valve, tank valve and leak detection valve;
- the storage tank;
- the filtered tap supplied with the system; and
- pumps, tubing, fittings, connections, O-rings and seals.
If a covered part fails, or wears to the point that it no longer works as it should, we repair or replace it and perform all of the labour (isolating, draining, disconnecting, refitting and pressure testing) at no cost to the client. At each annual service we inspect the system, and any covered part we find to be worn or faulty is replaced at that visit at no charge, or at a return visit at no charge if the part has to be ordered in. There is no call-out fee for a warranty visit.
When we attend. A leak, or a system that has stopped supplying water, gets its own visit, and we attend as soon as we reasonably can. Any other fault in a covered part (for example a valve running water to drain, slow flow or a dripping tap) is fixed at no cost at the next annual service, or at a visit we schedule with the client. The cover is the same either way. Only the timing of the repair differs.
Pure Luxe smart electronics. The Pure Luxe smart electronic components (live monitoring, sensors and display) are covered in full for 5 years from the installation date. After year 5, if the electronics fail, we replace the entire system and perform the installation labour free, and the client pays a fixed contribution of $600.
6.5 What is never covered. Regardless of eligibility, the following are not covered under the Lifetime Warranty:
- Filter cartridges, RO membranes and other filter media. These are replaced as part of the paid annual service when due, not as a warranty item
- Cosmetic wear that does not affect function (scuffs, discolouration, fading)
- Damage from causes outside our control, such as water hammer or mains pressure surges, frost, fire, flood, storm, rodent or pest damage, or damage caused by other trades or building works. This affects only the claim for that damage. It does not end the rest of the warranty, and we quote any repair before we carry it out
- Damage from unauthorised work (see Section 6.6)
- Water quality issues caused by the property's own plumbing or incoming mains supply, unrelated to the installed system
- Consequential damage the client chose not to prevent after being notified (see Section 6.8)
- Mixer taps and other tapware supplied as an upgrade, including the three-way mixer in a Deluxe package. These carry their manufacturer's own tapware warranty, which we confirm with the quote
- The client's own tapware and plumbing that we did not supply, including the existing kitchen mixer that a Pure Flow system connects to
6.6 Unauthorised tampering or repair voids the entire warranty. If anyone other than Filters For You opens, modifies, services or attempts to repair the system (including the client, a handyman, or another plumber), the Lifetime Warranty is voided in full and permanently, from the date that work occurred, even if it was unrelated to the part that later fails.
6.7 Relocation or transport voids cover for that system. The warranty is valid only at the original installation address. If the system is removed, transported or reinstalled anywhere other than by Filters For You at that address, the Lifetime Warranty ends permanently for that unit, even if the service plan is otherwise current. If you need a system relocated (for a renovation, or to move a fridge or sink within the same property), Filters For You must perform the relocation for the warranty to continue. Contact us before any system is disconnected.
6.8 Declining a recommended repair. If we flag an issue at a service and the client declines the recommended repair, the warranty does not extend to any further or consequential damage that results from that declined repair. This affects only the specific consequential claim; it does not cancel the client's broader warranty or service-plan standing.
6.9 Leaving the service plan voids the warranty permanently. If a client cancels the service plan, or lets it lapse beyond the 30-day grace period in Section 6.3, the Lifetime Warranty ends permanently on that system from the date of lapse. There is no reinstatement. Rejoining the plan, paying a back-fee or booking a fresh inspection later does not restore Lifetime Warranty cover. A new inspection at that point is a paid service call, not a warranty reinstatement. The Lifetime Warranty is sustainable only because it is funded by clients who stay on the plan, which is why this condition is strict.
6.10 Change of ownership. Because the warranty is non-transferable (Section 6.1), a new owner or tenant at the same address has no claim under the original client's warranty, even if the system is untouched. A new occupant would need to arrange their own service agreement with us, and any warranty on the existing hardware would be assessed fresh at that time rather than automatically granted.
6.11 DIY self-install packages. Systems bought as a DIY or self-install kit with no Filters For You installation labour do not carry this Lifetime Warranty. They are covered only by the underlying manufacturer's standard product warranty, where applicable.
6.12 How to make a claim. Contact us by phone or email describing the issue, with photos where possible. We confirm eligibility: that the service plan is current, the system is at the original address, and the failure is in a covered part rather than from an excluded cause. If eligible, we complete the covered repair and all labour at no charge, with the timing set out in Section 6.4. If the fault has a cause that is not covered, we quote it plainly first, and no charged work proceeds without your approval. Your rights under the Australian Consumer Law (Section 9) are unaffected by this process.
To make a warranty claim, contact us at info@filtersforyou.com.au or on 0430 546 749.
6.13 The periods within which a defect must appear. To claim under this warranty, the defect must appear within the period that applies to that part. For every covered part, that period is the life of the system, for as long as the client remains eligible under Sections 6.2 and 6.3. For the Pure Luxe smart electronic components, full cover applies to a defect that appears within 5 years of the installation date, and the fixed contribution in Section 6.4 applies to a failure after that.
6.14 Where to send a claim, and who bears the expense of claiming. A claim may be made by telephone on 0430 546 749, by email to info@filtersforyou.com.au, or in writing to Filters For You, Portland Street, Croydon Park NSW 2133. For a genuine claim under this warranty, Filters For You bears the expense of assessing and attending it, including travel, the covered part and all of the plumbing labour. Because we attend the system where it is installed, there is nothing for the client to return to us and no freight for the client to pay. The client bears only the cost of contacting us. If we ask a client to send a part to us, we bear that cost: send the receipt with the claim and we reimburse it.
6.15 Your rights under the Australian Consumer Law. The benefits given to the client by this warranty are in addition to other rights and remedies available to the client under a law in relation to the goods and services to which this warranty relates. The following statement is required by the Australian Consumer Law:
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
to cancel your service contract with us; and
to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
6.16 The conditions above end this warranty only. Sections 6.2, 6.3, 6.6, 6.7, 6.9 and 6.10 set out when the Lifetime Warranty that Filters For You gives voluntarily comes to an end. They do not affect the consumer guarantees the client has under the Australian Consumer Law. Those guarantees continue regardless of the state of this warranty, and nothing in this warranty or in these Terms and Conditions excludes, restricts or modifies them.
7 Maintenance Responsibility
The customer is responsible for ongoing maintenance of their filtration system, including the regular replacement of filter cartridges in accordance with the maintenance schedule provided at installation.
Failure to replace cartridges as required may void manufacturer warranties and lead to reduced system performance. We supply all replacement cartridges and recommend enrolling in a service plan for ongoing support.
8 Limitation of Liability
To the maximum extent permitted by law, Filters For You is not liable for any indirect, incidental, or consequential loss or damage arising from or in connection with our services.
Our total liability to you in any circumstances is limited to the cost of the product or service provided.
9 Australian Consumer Law
Nothing in these Terms and Conditions excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law) which cannot lawfully be excluded or limited.
We supply both goods (the filtration system) and services (the installation and the annual service), so the consumer guarantees apply to each of them. The wording required by the Australian Consumer Law for a warranty against defects is set out in full in Section 6.15, and it applies to everything we supply, not only to the Lifetime Warranty. Section 8 is read subject to this section: it limits our liability only to the extent the law allows it to be limited.
10 Access and Safety
The customer must provide our technician with safe and reasonable access to the installation area. Filters For You reserves the right to refuse or pause work if conditions are deemed unsafe or do not meet workplace health and safety requirements.
11 Website Use
Information on our website (filtersforyou.com.au) is provided in good faith and may be updated without notice. Filters For You does not warrant that all information is complete, current, or free from error. Pricing and product availability are subject to change.
12 Communications via Social Media Messaging
Enquiries you make through Facebook Messenger or Instagram Direct Messages are handled under these Terms and Conditions, the same as enquiries made through our website, phone or email. We receive and read these messages so we can respond to you.
Responses to your messages may be sent manually by our team or with the help of automated tools. Messaging with us is for enquiry, quote and booking purposes. It does not form a binding agreement on its own. Any installation is confirmed and carried out under the package, pricing and warranty terms set out above. How we handle the personal information you share through these messages is explained in our Privacy Policy.
13 Governing Law
These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.
14 Contact Us
For any questions regarding these Terms and Conditions, please contact us:
